Privacy Policy

1.1 Information You Provide Directly

When you create an account, place an order, or contact our support team, we collect: full name, email address, phone number, shipping and billing address, payment method details (processed securely via PCI-DSS compliant payment processors — we never store raw card numbers), and any communications you send us.

1.2 Information Collected Automatically

When you browse SonixShop, our servers and analytics tools automatically collect: IP address and approximate geographic location, browser type and version, device type and operating system, pages visited, time spent on pages, search terms used on our platform, clickstream data and referring URLs, and cookie identifiers.

1.3 Information From Third Parties

We may receive information about you from payment gateways (Razorpay, Stripe, UPI providers), shipping carriers for delivery status updates, and social login providers if you choose to sign in with Google or Facebook.

2.1 Order Fulfilment

We use your personal information to process and confirm your orders, arrange delivery, send order status notifications via email and SMS, handle returns and refunds, and resolve any order-related disputes.

2.2 Account & Service Management

Your information enables us to create and maintain your account, authenticate your identity, personalise your shopping experience, display your order history and wishlist, and remember your preferences across sessions.

2.3 Communication

We send transactional emails (order confirmations, shipping updates, invoices) which are mandatory, and promotional communications such as newsletters and offer alerts, which you may opt out of at any time via the unsubscribe link in any marketing email.

2.4 Fraud Prevention & Security

We analyse usage patterns to detect, prevent, and respond to fraud, unauthorised access, and other illegal activities. This processing is carried out in our legitimate interests and is essential for platform security.

2.5 Legal Obligations

We may process and retain your data to comply with applicable Indian laws including the Information Technology Act 2000, GST regulations, and any orders from competent legal authorities.

3.1 What Cookies We Use

We use essential cookies (required for shopping cart and login), performance cookies (analytics via Google Analytics to understand traffic), and preference cookies (to remember your language and currency preferences).

3.2 Managing Cookies

You can configure or disable cookies in your browser settings at any time. Disabling essential cookies may prevent certain features — such as the shopping cart — from functioning correctly. We do not use cookies to serve third-party advertising.

4.1 Service Providers

We share your data with carefully vetted third-party service providers who operate under strict data processing agreements, including shipping and logistics partners (Blue Dart, Delhivery, DTDC), payment processors, cloud infrastructure providers (hosting, databases), and email/SMS communication services.

4.2 Business Transfers

In the event of a merger, acquisition, or sale of all or part of Udysonix Pvt Ltd's assets, your personal data may be transferred to the acquiring entity. You will be notified via email and a prominent notice on our website before your data becomes subject to a different privacy policy.

4.3 Legal Requirements

We may disclose your information to law enforcement, regulators, or courts when required to do so by applicable law, court order, or governmental regulations, or when we believe disclosure is necessary to protect the rights, property, or safety of Udysonix Pvt Ltd, our customers, or others.

4.4 No Sale of Personal Data

Udysonix Pvt Ltd does not sell, rent, or trade your personal information to any third party for their own marketing purposes.

We retain your personal data for as long as your account is active or as needed to provide our services. Transaction records including invoices and order history are retained for a minimum of 7 years as required by Indian GST and tax laws. You may request deletion of your account and associated data by contacting support@sonixshop.in. Note that we may retain certain information as required by law or for legitimate business purposes.

6.1 Access & Correction

You have the right to access the personal data we hold about you and to request corrections for any inaccuracies. You can update most information directly from your account dashboard.

6.2 Deletion

You may request deletion of your personal data, subject to our legal obligations to retain certain records. Approved deletion requests are processed within 30 days.

6.3 Opt-Out of Marketing

You can unsubscribe from marketing emails using the 'Unsubscribe' link in any email, or by updating your notification preferences in your account settings.

6.4 Data Portability

Upon written request, we will provide you with a copy of your personal data in a commonly used, machine-readable format within 30 days.

Udysonix Pvt Ltd employs industry-standard technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include TLS/HTTPS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls limiting who can view personal data, regular security audits and vulnerability assessments, and PCI-DSS compliant payment processing. Despite these measures, no data transmission over the internet can be guaranteed as 100% secure. You are responsible for keeping your account password confidential.

SonixShop is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided personal data to us, please contact us immediately and we will delete such information promptly.

Udysonix Pvt Ltd reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the updated policy with a revised 'Last Updated' date. For significant changes, we will notify you by email or via a banner on the SonixShop homepage at least 14 days before the changes take effect. Continued use of our services after any changes constitutes your acceptance of the revised policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our Data Protection Team: Email: privacy@sonixshop.in | Phone: +91-80-XXXX-XXXX | Address: Udysonix Pvt Ltd, 4th Floor, Tech Park, Bengaluru, Karnataka — 560 001, India. We aim to respond to all privacy-related inquiries within 5 business days.